State Farm® Insurance Agent Billy Tecklenburg

"Customer Service and accounting procedures are very poor, making it extremely difficult to resolve basic policy issues!"

"Wonderful to work with! Quick, straight to the point. Very honest and trusting when describing policies. Very Happy with service received."

"I really would like to say, Tasha you were nothing short of amazing to work with, the process was beyond a breeze and being welcomed in to State Farm like family is such a amazing feeling. Thank you so much and you have me as a loyal customer for years to come!"

"Updated Review – Based on My Experience as a Homeowner Several years ago I left a positive review for this State Farm office after they helped me save a little money on my auto insurance. At the time, I only had auto coverage with them and had not yet purchased a home. Unfortunately, after our recent experience with our homeowners policy, I feel obligated to update my review. When my husband and I bought our home, we chose to insure it through this office because we believed we were working with a trusted agent who would help make sure we had appropriate coverage. We relied on their expertise when setting up our homeowners policy. Recently, our basement flooded due to a plumbing issue. What followed was one of the most disappointing customer service experiences I have ever had with any company. When we reported the flooding, no one from State Farm or this office contacted us to provide guidance on next steps or referrals for mitigation, restoration, or plumbing services. We were left scrambling to research and coordinate everything ourselves while dealing with a flooded basement. After waiting about three weeks, the adjuster came to inspect the damage. The inspection lasted roughly ten minutes and the adjuster informed us that the claim would be denied. When I asked about next steps or whether there was any type of review or appeal process, I was told there was not. To make matters more frustrating, the adjuster mentioned that there is a specific policy endorsement that would have covered this type of incident—but we did not have it. From what I understand, this endorsement would likely have only minimally increased our premium. It was never discussed with us when our policy was set up, despite the fact that guidance on appropriate coverage is exactly why people work with insurance agents in the first place. We are now facing thousands of dollars in out-of-pocket repairs. After sharing this experience with the office, the agent who originally signed us up didn’t even respond to my email. Instead, the response was passed off to another staff member. After years of being a loyal customer, that lack of accountability was incredibly disappointing. Based on how this claim and the surrounding communication were handled, I would strongly caution anyone considering insurance through this office."

"Dakota was a pleasure to work with, very pleasant and professional. He explained everything and made me feel more confident in my insurance coverage."

"Dakota was very friendly and helpful, had a great experience and definitely recommend :)"

"Easy to sign up for, helpful and nice. Also very affordable. Highly recommend!"

"Seamless and courteous approach to helping me change policies."

"Our agent, Dakota was excellent. No high pressure sales. He provided all of the information we needed to make an informed decision. All questions were answered professionally and options provide. Needless to say, we are now State Farm customers. Karen Forys"

"The team at State Farm was very nice and was able to answer all of my questions! Dakota, who handled my insurance information was polite and professional! On top of all that I saved money when I switched! This is great company to work with!"

"Seth was really nice and friendly to work with. I got a very good price for both home and auto insurance saving over $100 than my previous insurance. Very grateful and happy to now be apart of the State Farm team 😊 recommend this office to anyone looking for insurance! (Also got quoted and insured very quickly over the phone)"

"Awesome customer service! Quick, informative, and saved me money. 😊"

"I had great experience and thank you so much"

"I called and spoke with Seth for auto insurance. He was awesome, very friendly, very professional, and I got a great rate."

"Seth was great to work with. Several friends recommended that I get ahold of State Farm. I'm extremely happy I did. Seth took his time and explained everything to me. He is a very friendly and professional young man. He made me feel like I was at home with them. I would highly recommend them to anyone. Even if you're not looking for a change."

"I just signed with All State for my auto and renters and they have been so polite when answering questions I might have. On top of getting insurance cards for me and I’m really pleased being in the All State family."

"I called and acquired a quote for auto insurance . The call was a nice experience with the agent who has a upbeat and kind personality. I had a quote in a minute or two . And I was very satisfied . I have my insurance company now as State Farm and no need to look anywhere else . I am also happy with the coverage plan and price !"

"Provided me a through explanation of coverages for both Home and auto. Answered all my questions and asked if I had anyother additional questions or concerns. Rates were very competitive."

"Thank you Seth for making this a seamless process"

"As an absolute beginner here I didn't know where to begin as for insurance. Tasha waa extremely helpful, reassuring and made the process easy and understandable. Thank you once again."

"Very smooth process! Seth was outstanding!!"

"Great customer service! Got me through everything smoothly and quickly."

"State Farm agent Dakota was super helpful. Nice to Carry on a conversation with an agent that’s there for me. He was able to settle my home, cars and motorcycle to a great coverage and price."

"dealt with a lovely person named Tasha. She was very forthcoming and honest and I was getting quotes from multiple agencies. She beat them by a good price and helped me bundle some other stuff I look forward to doing business with my new insurance"

"Seth was awesome. Super helpful, honest, and upfront with me about everything. He made my experience as a first time insurance buyer super easy and explained everything perfectly."